The Following is the limited warranty issued by Sunstone Supply LLC (“the company”) for its ceramic and porcelain products. The company guarantees that its ceramic and porcelain tile are manufactured according to ANSI A137.1 standards and meet or exceed these requirements.
In the Event that it is established that the tile has a latent manufacturing defect caused by improper manufacturing, the company will furnish material for replacement of the defective tile of compatible color and shade as determined by Sunstone Supply LLC. Due to specific installation details, structural designs and environmental conditions are beyond the control of the Company, improper installation and/or care and maintenance of our tile products after they are installed are not covered under warranty. Prior to installation, ceramic and porcelain tiles should be approved by the customer. Sunstone Supply LLC, shall not be responsible for labor charges incurred for installing replacement material and such charges are excluded from the warranty.
To summarize, the limited warranty will not apply to damages arising from any of the following.
- Labor and Installation
- Exposure to extreme heat
- Scratches, impact or cutting
- Modifications,alterations, repair or services by installtion company
- Problems arising from structural movement and deficiences in the base of subfloor o Improper installation
- Improper care and maintenance
- Freight
Sunstone Supply LLC’s ceramic and porcelain tiles has a 10 year strucutal warranty. We warrant that the structural integrity of the product will not fail, under normal conditions, within a period of 10 years from the date of purchase.To file a claim under this warranty, Sunstone Supply LLC, must receive notification of the claim as soon as possible and no later than one (1) year after the tile has been installed. Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the defect. Claims must be emailed to info@sunstoneus.com.
NOTE: This warranty is not transferable. It extends only to the original end use purchaser. Sunstone Supply LLC, does not grant to any person or entity the authority to create for it any obligation or liability in connection with its tile products. This warranty is in place of all other warranties, expressed or implied, including implied warranty of mechantability and implied warranty of fitness for a particular purpose.